How can I cancel my order?
To cancel your order, please send us your request at www.wooba.com.my/contact-us. We will help you cancel it and notify you when done.
Can I cancel the order and reorder using a voucher?
Voucher codes must be entered when you are at Payment step during checkout. In the event you forgot to key in the voucher code, you may cancel the order and make a new order using the voucher code.
How can I change delivery address/ phone number/ recipient for my existing order?
If you want to change:
Phone number for your existing order
Recipient for your existing order
Please send us your inquiry at www.wooba.com.my/contact-us . We will contact you as soon as possible.
If you want to change your account information or future order information, you can log in to your wooba.com.my account and update your addresses.
Can I change my payment method after order has been made?
At wooba.com.my, we do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order at www.wooba.com.my/contact-us. We will help you cancel it.
Can I change items from my order after order has been processed?
Unfortunately once an order has been processed, no changes can be made. However, you may request to cancel your order.
I accidentally ordered same items. Can I cancel one?
Yes, you may call our customer service hotline to cancel a duplicate order. However, please bear in mind to give call us as soon as you realise it as our merchants might have packed and shipped the items out.
I received an incomplete order, what should I do?
Please notify us immediately at www.wooba.com.my/contact-us so we can assist you promptly.
If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
If what missing from your order is a part of a product or an item, we will need you to send the whole order back to us. In this case, to assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify us immediately at www.wooba.com.my/contact-us. We will contact you right away.
To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
If you would like to return your item, please contact us at www.wooba.com.my/contact-us.
I received damaged/ defective item, what should I do?
We apologize that your order was not received in its rightful condition. We understand your frustration concerning the state of your order upon its arrival. WOOBA makes every effort to adequately pack your shipments to ensure the protection of the contents of your shipment. Please contact our Customer Service for assistance with your damaged order.
Kindly have your parcel shipped to the following address:
WOOBA SDN BHD
No. 42-2, Jalan Radin Anum 2,
Bandar Baru Seri Petaling,
57000 Kuala Lumpur,
Within how long should I inform WOOBA about my damage/defective/incorrect item?
For faster process, we really appreciate if you could get back to us within 48 hours upon receiving a damage/defective/incorrect item. Your item will still be entitled for our 7-days return policy.
Please notify us at www.wooba.com.my/contact-us. We will assist you right away.
For more information on How to return, you can check out www.wooba.com.my/contact-us.